Return & Refund Policy

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At Elegant-Bags, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in the original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or damaged by the customer
• Items returned without prior authorization
• Items returned after the 14-day return period

3. How to Request a Return

To request a return, please contact us before sending the item back.

📧 Email: liuzhongchen18@outlook.com

Please include:

• Your order number
• Reason for return
• Clear photos of the item (if applicable)

We will provide return instructions after reviewing your request.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method
• Refund processing time: 3–7 business days (depending on your payment provider)

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or refund at no additional cost.

7. Order Cancellation

Orders can only be canceled before shipment.

If your order has already been shipped, it must follow the return process above.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or payment account again
• Contact your payment provider

If the issue persists, please contact us at liuzhongchen18@outlook.com.

9. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

📧 Email: liuzhongchen18@outlook.com